Terms & Conditions

Millennium Chicago Limousine provides professional luxury transportation services, including airport transfers, corporate transportation, executive travel, private chauffeur services, special events, and other prearranged transportation services.

All reservations and services are subject to vehicle availability, scheduling, applicable laws, and these Terms & Conditions.

We reserve the right to refuse or discontinue services when necessary for safety, legal compliance, or violations of company policies.

• Reservations may be submitted through our website, by telephone, or through an authorized company representative.
• All reservations are subject to confirmation and vehicle availability.
• Customers must provide accurate pickup and drop-off locations, dates, times, passenger counts, and contact information.
• Additional stops, itinerary changes, or extended service hours may result in additional charges.
• A reservation is not considered confirmed until the customer receives confirmation from Millennium Chicago Limousine.

• Payment may be required in full or in part at the time of booking.
• Accepted payment methods will be displayed during checkout or communicated when making a reservation.
• Additional charges may apply for tolls, parking, airport fees, waiting time, additional stops, vehicle cleaning, or extended service hours.
• Any applicable gratuity, service charges, or taxes will be disclosed during the booking or billing process.
• Corporate accounts may be subject to separate written billing agreements.

Customers authorize Millennium Chicago Limousine to charge the payment method provided for agreed-upon services and any additional charges authorized under the reservation agreement.

Cancellation requirements and applicable fees depend on the type of service, vehicle, and reservation agreement.

• Cancellations must be submitted through an authorized company communication channel.
• Cancellation deadlines and applicable fees will be disclosed during the reservation process or in the booking confirmation.
• No-shows may be subject to the full reservation charge when disclosed in advance.
• Refunds, when applicable, will be processed according to the original payment method and payment provider's processing timelines.

Special events, large group reservations, and premium vehicle bookings may have separate cancellation policies.

Customers requesting airport transportation must provide accurate airline, flight number, arrival time, and airport information.

Millennium Chicago Limousine will make reasonable efforts to monitor flight arrivals and adjust pickup arrangements when operationally possible.

Additional waiting time, airport parking, terminal access, or pickup fees may apply.

Customers are responsible for communicating significant changes to flight schedules or travel plans.

The safety and comfort of our passengers and chauffeurs are our highest priorities.

Passengers agree to:

• Treat chauffeurs and other passengers respectfully.
• Follow all applicable traffic and safety regulations.
• Wear seat belts as required by law.
• Refrain from smoking or vaping inside vehicles.
• Avoid illegal activities, threatening behavior, or conduct that endangers others.
• Comply with applicable alcohol consumption laws and company policies.

Millennium Chicago Limousine reserves the right to terminate transportation services when passenger conduct presents a safety risk or violates applicable law.

While we make every reasonable effort to provide the reserved vehicle, unforeseen circumstances may require a comparable vehicle substitution.

Such circumstances may include mechanical issues, safety concerns, weather conditions, or operational emergencies.

If a suitable substitute is unavailable, customers will be informed of available alternatives, including applicable refunds.

Millennium Chicago Limousine strives to provide punctual and dependable transportation.

However, arrival and travel times may be affected by circumstances beyond our reasonable control, including:

• Traffic congestion and road closures
• Severe weather conditions
• Accidents and construction
• Airport or airline delays
• Government restrictions
• Unexpected mechanical or operational emergencies

We are not responsible for delays caused by circumstances beyond our reasonable control, except where liability cannot legally be excluded.

Customers are encouraged to allow sufficient travel time for flights, business meetings, and scheduled events.

Passengers are responsible for securing and monitoring their personal belongings.

Millennium Chicago Limousine is not responsible for lost, stolen, or damaged personal property except where required by applicable law or where loss results from conduct for which the company is legally responsible.

Customers should contact us promptly regarding items left inside a vehicle.

We will make reasonable efforts to locate and return recovered belongings. Applicable delivery or shipping charges may apply.

Customers may be financially responsible for damage to vehicles caused by their intentional misconduct or negligence, subject to applicable law.

Additional cleaning fees may apply for excessive spills, smoking violations, or other conditions requiring extraordinary cleaning.

Any fees will be assessed reasonably and supported by appropriate documentation.

Children must be transported in compliance with applicable child passenger safety laws.

Customers must notify Millennium Chicago Limousine in advance if child safety seats or other accommodations are required.

The availability of child safety seats must be confirmed before transportation.

All passengers must comply with applicable vehicle occupancy and safety requirements.

Corporate transportation services may be governed by separate written agreements covering billing arrangements, recurring reservations, account authorization, cancellation policies, and service requirements.

In the event of a conflict, the applicable signed corporate transportation agreement will control.

Customers agree to use our website and online reservation platform for lawful purposes only.

Unauthorized access, fraudulent reservations, misuse of payment systems, or interference with website functionality is prohibited.

We reserve the right to suspend or restrict website access when necessary to protect our systems, customers, and business operations.

Millennium Chicago Limousine respects the privacy of our customers.

Personal information collected through our website, including names, telephone numbers, email addresses, transportation details, and payment-related information, is handled according to our Privacy Policy.

Payment transactions may be processed through authorized third-party payment service providers.

Please refer to our website's Privacy Policy for additional information regarding the collection, use, and protection of personal information.

By providing contact information and agreeing to receive communications, customers may receive reservation confirmations, pickup notifications, scheduling updates, receipts, and other service-related communications.

Marketing text messages will be sent only where the customer has provided the required consent.

Message and data rates may apply. Customers receiving marketing text messages may opt out by replying STOP, where supported.

Consent to receive marketing messages is not a condition of purchasing transportation services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing purposes.

To the fullest extent permitted by applicable law, Millennium Chicago Limousine will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or transportation services.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded, including liability for personal injury caused by negligence where applicable.

These Terms & Conditions shall be governed by the applicable laws of the State of Illinois, without regard to conflict-of-law principles, except where other laws mandatorily apply.

Any disputes will be resolved in accordance with applicable laws and jurisdictional requirements.

Millennium Chicago Limousine reserves the right to update or modify these Terms & Conditions periodically.

Revisions will be posted on our website with an updated effective date.

Changes will apply prospectively, unless otherwise permitted by law and agreed to by the customer.

For questions regarding these Terms & Conditions, reservations, billing, or transportation services, please contact:

Millennium Chicago Limousine

• Website: https://www.millenniumchicagolimousine.com
• Email: reservations@millenniumchicagolimo.com
• Phone: +1 (312) 880-9920
• Toll-Free: +1 (800) 555-9876
• Business Address: 333 N Michigan Ave, Suite 1200, Chicago, IL 60601