Privacy Policy

Welcome to Millennium Chicago Limousine. We value your trust and are committed to protecting your privacy and personal information.

This Privacy Policy explains how Millennium Chicago Limousine ("Company," "we," "us," or "our") collects, uses, stores, and shares personal information when you visit our website, request transportation services, make reservations, or communicate with our team.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

We may collect personal information necessary to provide our luxury transportation services, including:

Personal Information

• First and last name
• Email address
• Telephone number
• Billing address
• Company or organization name
• Payment and billing information

Transportation & Reservation Information

• Pickup and drop-off addresses
• Reservation dates and times
• Flight numbers and airport information
• Passenger count
• Vehicle preferences
• Special transportation instructions
• Corporate transportation requirements
• Event and wedding transportation details

Website & Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Website activity and pages visited
• Cookies and similar tracking technologies
• Referral sources and general location information

We collect information directly from customers, through online reservation forms, customer communications, and authorized third-party booking services.

Millennium Chicago Limousine may use collected information to:

• Process and manage transportation reservations.
• Schedule vehicles and professional chauffeurs.
• Confirm pickup locations, dates, and times.
• Communicate reservation confirmations and updates.
• Process payments and provide receipts.
• Provide airport transfer and flight coordination.
• Respond to customer questions and service requests.
• Manage corporate transportation accounts.
• Improve customer experiences and website functionality.
• Send promotional offers when legally permitted.
• Maintain business records and comply with legal obligations.

We use customer information only for legitimate business purposes and other purposes disclosed to customers with any required consent.

When you make a reservation through our website, we collect information necessary to confirm and fulfill your transportation request.

Payments may be processed through secure third-party payment providers.

Payment processors may collect and process credit card information, billing details, and transaction records in accordance with their own privacy policies.

We do not intentionally collect or retain complete payment card details beyond what is necessary for authorized payment processing and applicable business requirements.

Millennium Chicago Limousine may offer SMS communications to customers who provide appropriate consent.

Text messages may include:

• Reservation confirmations
• Pickup and arrival notifications
• Chauffeur arrival updates
• Transportation schedule changes
• Customer service communications
• Payment reminders
• Promotional messages, when separately authorized

SMS Consent & Privacy

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for their own marketing or promotional purposes.
• Information may be shared with messaging service providers solely as necessary to deliver authorized communications.

SMS Opt-Out

• Customers may opt out of text messaging communications at any time by replying STOP to a message, where supported.
• For assistance, reply HELP or contact our customer service team.
• Message frequency may vary. Message and data rates may apply.
• Consent to receive promotional text messages is not a condition of purchasing transportation services.

We may send emails related to:

• Reservation confirmations
• Transportation updates
• Payment receipts and invoices
• Customer service follow-ups
• Special offers and promotions
• Company announcements

Customers receiving promotional emails may unsubscribe using the unsubscribe link provided in those communications or by contacting us directly.

Transactional emails related to existing reservations may continue when necessary to provide requested services.

Millennium Chicago Limousine does not sell customer personal information for monetary compensation.

We may share necessary information with authorized service providers, including:

• Chauffeurs and transportation partners
• Reservation and scheduling platforms
• Payment processing companies
• Website hosting providers
• Customer relationship management systems
• Email and SMS communication providers
• Professional advisers and legal authorities when required

Third-party service providers are expected to protect customer information and use it only for authorized purposes.

We may also disclose information when necessary to comply with applicable laws, protect safety, investigate fraud, or enforce our agreements.

We recognize that privacy and discretion are especially important to our corporate executives, VIP passengers, business travelers, and private transportation clients.

Reservation details, passenger information, pickup and drop-off locations, and travel itineraries are handled with appropriate confidentiality.

Access to transportation information is limited to authorized personnel and service providers who require the information to fulfill reservations, support customers, or comply with legal obligations.

We do not disclose customer travel arrangements publicly without appropriate authorization.

Our website may use cookies and similar technologies to improve functionality, analyze visitor activity, and enhance the online reservation experience.

Cookies may help us:

• Remember website preferences
• Improve navigation
• Measure website performance
• Understand visitor engagement
• Support online booking features

You may adjust cookie settings through your browser or available website privacy controls.

Disabling certain cookies may affect website functionality.

Millennium Chicago Limousine takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, disclosure, alteration, or loss.

These measures may include:

• Restricted access to customer records
• Secure website connections
• Authorized payment processing platforms
• Password-protected business systems
• Security monitoring and system updates
• Appropriate employee and service-provider safeguards

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed completely secure.

We retain personal information only as long as reasonably necessary to:

• Fulfill transportation reservations
• Maintain customer service records
• Process financial transactions
• Resolve disputes
• Comply with tax, accounting, and legal requirements
• Support legitimate business operations

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

Depending on your location and applicable privacy laws, you may have rights to:

• Request access to personal information we maintain.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Opt out of promotional communications.
• Withdraw consent where processing relies on consent.
• Request information about certain data-sharing practices.

To submit a privacy request, please contact Millennium Chicago Limousine using the information provided below.

We may need to verify your identity before processing certain requests. Some requests may be subject to legal exceptions.

Our website may contain links to third-party websites, booking systems, payment providers, or social media platforms.

Millennium Chicago Limousine is not responsible for the privacy practices of independently operated third-party websites.

We encourage customers to review the privacy policies of external services before submitting personal information.

Our website and transportation reservation services are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent where required.

If we discover that such information has been collected improperly, we will take appropriate steps to remove it.

For corporate transportation accounts, Millennium Chicago Limousine may collect information about business representatives, authorized passengers, billing contacts, and transportation coordinators.

This information may be used to manage corporate reservations, coordinate travel schedules, maintain billing records, and deliver requested transportation services.

We handle corporate travel information with appropriate care and discretion.

Millennium Chicago Limousine reserves the right to update this Privacy Policy periodically to reflect changes in business operations, technology, legal requirements, or privacy practices.

Updates will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:

Millennium Chicago Limousine

Chicago, Illinois

• Email: reservations@millenniumchicagolimo.com
• Phone: +1 (312) 880-9920
• Toll-Free: +1 (800) 555-9876
• Website: https://www.millenniumchicagolimousine.com
• Mailing Address: 333 N Michigan Ave, Suite 1200, Chicago, IL 60601

We appreciate your trust in Millennium Chicago Limousine and remain committed to delivering professional luxury transportation services while respecting your privacy.